The Department of Veterans Affairs is at it again with the claims backlog. They are claiming that new paperless system will clear the claims backlog and have the wait time down to 125 days or less in 2015. Currently the wait time averages eight months.
We are still skeptical that digitizing the records will result in clearing the backlog. What are your thoughts?
From Stars & Stripes:
The Department of Veterans Affairs’ new digitized records system is bringing “fundamental improvements” to the agency’s efforts to slash its massive backlog of pending disability compensation claims, The New York Times reported Friday.
Allison A. Hickey, a retired Air Force general who is the undersecretary for veterans’ benefits, has vowed to process all claims in 125 days or less by 2015. A recent analysis by The Center for Investigative Reporting found the average wait time in June was eight months.
The VA has come under fire from veterans, advocacy groups, lawmakers and federal watchdogs for the delays. A May inspector general’s audit of a regional office in North Carolina found that the sheer volume of claims paperwork was so overwhelming that itthreatened to collapse the building. Auditors documented claims files piled nearly to the ceiling and in towering stacks of cardboard boxes.