Claims Processing

Bob McDonald’s ‘Failing’ Appeals Process Blame Game

Secretary Bob McDonald says the appeals process is “failing veterans” because the tools and procedures are too “cumbersome and clunky.” Is the process failing veterans...

Veterans Affairs $4 Billion Computer Mess

Veterans Affairs Inspector General provided testimony to Congress that VA’s 30-year Paperless VA quest from VETSNET to Veterans Benefits Management System (VBMS) is a...

Massive Claims Backlog At St. Petersburg VA Regional Office

VA OIG found a massive claims backlog at St. Petersburg VA Regional Office employees sat on over 41,900 mail packages submitted by veterans to...

VocRehab Counselor Speaks Out Against Changes

Unannounced changes to Vocational Rehab have one VocRehab Counselor speaking out against changes to claims processing that harm veterans seeking benefits to rehabilitate from...

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